KC's Limited Warranty
This limited warranty applies in the United States and Canada to all LCD/LED TV Display products manufactured or distributed under the KC brand name by an authorized dealer. Please note that you have to register your product at our website at www.kc-tv.com or our customer service hotline 1(844) 465-8014 within 60 days from purchase, to be covered by this warranty.
Terms of the Warranty
KC warrants the LCD/LED Display product you have purchased from KC or from an authorized KC reseller against defects in materials or workmanship under normal usage conditions for non-commercial usage only. This limited warranty commences on the date of purchase and entitles you to one-calendar year parts and 90 days labor, excluding LCD/LED TV panel. Proof of purchase in the form of a purchase receipt or copy thereof is required. This warranty is not transferable. This limited warranty does not apply to products purchased unauthorized KC re-sellers.
During the warranty period, KC will repair or replace a defective unit or part with new or, at KC option, a refurbished unit or part that are equivalent of new parts in performance. All exchanged units or parts replaced under this warranty will become the property of KC.
Call the KC Customer Care Center at 1(884) 465-8014.
To expedite service, have your product model, serial number, and date of purchase available prior to contacting KC. A KC Customer Care representative will attempt to diagnose the nature of the problem. If the problem you are experiencing cannot be resolved over the telephone, you may be requested to send the product in for service. Shipping charge for sending the product to KC's repair center would be paid by the customer, and the return shipping will be covered by KC. This excludes the states of Hawaii, Alaska, and Puerto Rico. For these states, the customer would have to pay for shipping both ways. Product returns to the KC's Service Center must utilize either the original carton box with protection materials or equal carton box with protection materials to avoid any shipping damages. KC is not liable for any physical damages that happen to the TV during shipping.
Customer Service Hotline: 1(884) 465-8014
Monday- Friday: 9:00am-- 4:45pm (PST)
This limited warranty excludes all products that have been damaged or rendered defectives as a result of:
-Force majeure/Natural disasters
-Accidents, misuse, abuse, or user negligence
-Operation outside the usage parameters stated in the product's user guide
-Using parts not manufactured or sold by KC
-Modification of the product
-Service by anyone other than an authorized KC service provider
In addition, this warranty excludes the remote control as well as batteries that may have been included when purchasing this product.
Up to 5 dead pixels throughout the television display and 3 dead pixels within 1/10 of the display area, exclude the consumer from this warranty.
KC retains the right to access all warranty claims to determine if damages are covered by the warranty. In case a claim is not covered by the warranty, you will be contacted to determine whether such damages should be repaired for a fee.
Limitation of Remedy
KC is not liable for any damages caused by the product or the failure of the product to perform, including any lost profits, lost savings, incidental damages, or consequential damages. KC is not liable for any claim made by a third party or made by you for a third party.
This limitation applies whether damages are sought, or claim made, under this warranty or as a loss claim (including negligence and strict product liability), a contract claim, or any other claim.
This limitation of liability will be effective event if KC or an authorized representative has been advised by you of the possibility of any such damages. This limitation of liability, however, will not apply to claims for personal death or injury.
Except as expressly set forth in this warranty, KC makes no other warranties, expressed or implied, including any implied warranties of merchantability and fitness or a particular purpose. KC expressly disclaims all warranties not satisfied in this limited warranty. Any implied warranties that may be imposed by law are limited to the terms of this limited warranty.